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Return and Cancellation Policy

Last updated: 5 July 2026

We hope you are happy with your order from Endgame Designs. This policy explains how returns, cancellations, refunds and faulty items are handled.

Returns

We accept eligible returns requested within 30 days of the date your order was delivered.

To be eligible for a return, the item must be:

• Unworn and unused
• Unwashed
• In its original condition
• Free from marks, odours, pet hair or other signs of use
• Returned with any original labels or packaging where applicable

Please contact us before returning an item. Returns sent without first contacting us may not be accepted.

To request a return, email:

[insert your customer-service email address]

Please include your name, order number and the reason for your return.

Change-of-mind returns

For returns made because you changed your mind, ordered the wrong size or no longer want the item, you are responsible for the cost of returning the goods.

We recommend using a tracked postal service. We cannot be responsible for returned items that are lost or damaged in transit.

Your legal rights are not affected. UK customers purchasing online normally have the right to tell us that they wish to cancel within 14 days of receiving eligible goods, followed by a further 14 days in which to return them.

Original delivery charges

Where you exercise your statutory right to cancel an eligible online order, we will refund the standard delivery charge originally paid.

If you selected a more expensive delivery option, such as express delivery, we are not required to refund the additional amount above the cost of standard delivery.

Additional delivery charges may not be refunded for returns made outside the statutory cancellation period unless the product is faulty, damaged or incorrectly supplied.

Cancellations before dispatch

You may request to cancel an order within 24 hours of placing it, provided that the order has not already entered production, been processed or been dispatched.

To request a cancellation, contact us as soon as possible and include your order number.

We cannot guarantee that a cancellation request will be successful, as orders may be processed shortly after they are placed.

This 24-hour order-cancellation procedure is separate from any statutory cancellation rights you may have after delivery.

Incorrect, damaged or faulty items

Please inspect your order when it arrives.

Contact us as soon as possible if your item is:

• Faulty
• Damaged
• Incorrect
• Significantly different from its description

Please include your order number and clear photographs showing the issue.

Where an item is faulty, damaged or incorrectly supplied, we will arrange an appropriate solution, which may include a replacement, refund or reimbursement of reasonable return costs.

Nothing in this policy limits your rights under the Consumer Rights Act 2015. Where goods are lawfully rejected because they are faulty, the seller is responsible for reasonable return costs.

Non-returnable items

We cannot accept change-of-mind returns for:

• Personalised or custom-made products
• Items produced to a customer’s individual specifications
• Gift cards
• Items that have been worn, washed or damaged after delivery
• Items returned outside the applicable return period

An item is not automatically considered personalised simply because it was printed after an order was placed. The exception should only be used where the product was genuinely made to the customer’s individual specifications or personalised for them.

Non-returnable items may still be returned where they are faulty, damaged, misdescribed or otherwise covered by applicable consumer law.

Sale items

Sale items may be returned under the same conditions as full-price products unless they are clearly marked as final salebefore purchase.

Final-sale status does not remove a customer’s legal rights where an item is faulty, damaged or misdescribed.

Exchanges

The quickest way to obtain a different size or product is usually to return the original item and place a new order.

Where possible, we may offer a direct exchange. Any exchange remains subject to stock availability.

Refunds

We will notify you after your return has been received and inspected.

Approved refunds will be issued to the original payment method.

Please allow time for your bank or card provider to process the refund after it has been issued.

We may reduce a refund where the value of an item has been diminished because it was handled beyond what would reasonably be necessary to inspect it.

Where permitted by law, we may wait until we receive the returned goods, or evidence that they have been sent back, before issuing the refund.

Return address

Do not send returns to the address shown on your parcel without contacting us first.

The correct return address and instructions will be provided after your return request has been approved.

Contact

For return, cancellation or refund enquiries, contact:

Endgame Chess Supply Co.
Email: endgamechessco@gmail.com