Shipping policy

Shipping Policy

Last updated: 14 October 2026

Thank you for shopping with Endgame. This Shipping Policy explains how orders are processed, shipped and delivered.

Order Processing

Many Endgame products are made to order. This means your order may need to be produced before it can be dispatched.

Processing and production times vary depending on the product and fulfilment provider. Estimated delivery dates shown at checkout or in your order confirmation include the information available to us at the time and may occasionally change.

Once your order has been dispatched, you may receive a shipping confirmation email containing tracking information where tracking is available.

Estimated Delivery Times

Delivery times vary depending on the product, destination and fulfilment provider.

The estimated delivery date or delivery window shown during checkout or in your order confirmation is our best estimate based on the information available at the time.

Delivery estimates are not guaranteed, and delays can occasionally occur due to circumstances outside our reasonable control, including:

carrier delays;
severe weather;
customs processing;
unusually high order volumes;
public holidays; and
other disruptions affecting delivery networks.

Where no specific delivery period has been agreed, we will deliver your order within the timeframe required by applicable consumer law.

Shipping Costs

Shipping costs are calculated based on factors including the product, delivery destination and fulfilment provider.

Any applicable shipping charges will be clearly displayed during checkout before you complete your purchase.

Tracking

Where tracking is available, you will normally receive tracking information by email after your order has been dispatched.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Some shipping services may offer limited or no end-to-end tracking.

Orders Containing Multiple Products

Because some Endgame products may be produced by different fulfilment providers or at different production facilities, products from the same order may occasionally arrive in separate packages.

Where this happens, you will not be charged additional shipping fees beyond those displayed when you placed your order.

Incorrect Shipping Addresses

Please check your delivery address carefully before completing your order.

If you notice an error after placing your order, contact us as soon as possible at endgamechessco@gmail.com.

We will make reasonable efforts to update the address where possible. However, once an order has entered production or has been dispatched, we may not be able to change the delivery address.

If an order cannot be delivered because an incorrect or incomplete address was provided, please contact us so that we can review the available options.

Delayed Orders

If your order has not arrived within the estimated delivery window, please check any tracking information provided first.

If there has been no tracking update for an extended period or your order appears to be significantly delayed, contact us at endgamechessco@gmail.com and we will investigate the delivery with the relevant fulfilment provider or carrier.

Lost Orders

Endgame remains responsible for your order until it has been delivered to you, except in circumstances where you independently arrange delivery using a carrier that we did not offer.

If you believe your order has been lost in transit, please contact us as soon as possible.

We may ask you to confirm your delivery address or provide other information to help us investigate the shipment.

Where an order is confirmed as lost, we will provide an appropriate remedy in accordance with applicable consumer law and our Refund Policy.

Damaged Orders

If your order arrives damaged, please contact us at endgamechessco@gmail.com as soon as reasonably possible.

Where possible, please include:

your order number;
a description of the issue; and
photographs showing the damaged product and packaging.

This helps us resolve the issue with our fulfilment provider more quickly.

Your statutory consumer rights are not affected.

International Shipping

Where international shipping is available, delivery times may be longer due to local carriers and customs processing.

Customers outside the United Kingdom may be required to pay customs duties, import taxes or other charges imposed by their local authorities.

Unless expressly stated otherwise during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.

Endgame does not control customs charges or the length of time an order may spend in customs.

Changes and Cancellations

Because many of our products are made to order, production can begin shortly after an order is placed.

If you would like to change or cancel an order, please contact us as quickly as possible at endgamechessco@gmail.com.

We will try to accommodate your request where possible. However, we may be unable to make changes once production or fulfilment has begun.

This does not affect any cancellation, return or refund rights you may have under applicable consumer law. Please see our Refund Policy for further information.